In this episode of the Pharmacy Tech Unfiltered Podcast, host Elena shares a powerful real-life story from an anonymous pharmacy technician who faced an extremely angry customer at the pharmacy counter. This episode dives into the emotional toll of customer service in pharmacy settings and offers practical strategies for handling difficult customers while protecting your emotional wellbeing at work.

Free Download “How to Handle Difficult Customers”

https://elena-rutka.kit.com/e6ecadeec9

Email to submit stories: pharmacytechunfiltered@gmail.com

Or submit through Google Forms link: https://forms.gle/fBzPH7Cs4f4ejtyT9

00:00  Introduction to the Pharmacy Tech UnfilteredPodcast

00:52  A Pharmacy Tech's Encounter with an AngryCustomer

03:25  Strategies for Handling Difficult Customers

06:42  Building a Supportive Community

07:14  Conclusion and Final Thoughts

Disclaimer:

Pharmacy Techs Unfiltered is a space for real pharmacytechnicians to share their unfiltered stories — anonymously, honestly, and without fear of judgment. These stories reflect the lived experiences of techs across all areas of pharmacy, from retail to hospital and beyond.

Our mission is to give voice to the backbone ofpharmacy — the technicians. This platform exists to:

• Validate and amplify real technician experiences
• Create connection and community through storytelling
• Spark necessary conversations about the realities ofpharmacy work
• Advocate for respect, safety, and change in the profession

The stories shared on this podcast are submitted voluntarilyand anonymously. They may reflect frustration, burnout, victories, or vulnerable moments. While every story is treated with care and context, they do not represent the views of any specific employer, institution, or governing body. Names, locations, and identifying details may be changed or omittedto protect anonymity.

We are not here to bash individuals — we’re here to tellthe truth. Our goal is collective healing, awareness, and empowerment.

If you’re a tech who wants to be heard, submit your story at https://forms.gle/fBzPH7Cs4f4ejtyT9

Your voice matters here!