Summary

In this episode of the Healthcare Business Thrivecast, host Randall Cooper speaks with Kelly Wilkie, a successful physiotherapist and business owner. Kelly shares her journey from starting her own practice to managing a thriving clinic in Tasmania. The conversation covers various themes, including the challenges of burnout in healthcare, the importance of staff well-being, and strategies for attracting and retaining talent. Kelly also discusses her future goals of building a purpose-built facility for healthcare professionals, emphasising the need for collaboration and innovation in the industry.

Takeaways

Kelly Wilkie started her own practice to prioritise her health and happiness.

Burnout is a significant issue in the physiotherapy profession.

The importance of core values in maintaining staff well-being.

Profit should not be a taboo topic in healthcare businesses.

Targeting local talent helps retain staff in Tasmania.

Flexibility in work arrangements is essential for achieving a work-life balance.

Effective communication with partners is essential for business success.

Having processes in place allows for smoother operations when travelling.

Selecting the right business partners is crucial for driving growth.

Future goals include building a collaborative healthcare facility.

Chapters

00:00 Introduction to the Healthcare Business Thrivecast

01:22 Kelly Wilkie: A Journey in Physiotherapy

05:14 Overcoming Burnout in Physiotherapy

09:02 Starting a Physiotherapy Practice from Scratch

11:18 Creating a Supportive Work Environment

14:59 Balancing Profitability and Staff Well-being

18:23 Retaining Talent in a Competitive Market

19:41 Juggling Family and Career

24:34 Navigating Business Partnerships

27:24 Future Goals: Purpose-Built Facilities