From Webside Manner to Innovation Maturity: Making Change Stick in Health Care
Update: 2025-10-15
Description
In this powerful follow-up episode, Christian Milaster returns to discuss the Innovation Adoption Maturity Model, a systems-level approach that helps health centers understand where they are, where they're going, and how to get there. He and Dr. Winsor dive deep into what it takes to truly adopt innovation: clinician buy-in, leadership alignment, workflow redesign, and empathetic virtual care. From "webside manner" training to uncovering hidden motivators, this episode is packed with actionable insights for any organization trying to build a culture of sustainable change.
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