Revolutionizing Patient Experience: What Healthcare Can Learn from Hospitality
Description
This episode of The Exam Room focuses on improving the patient experience through simple but powerful changes rooted in customer service and trust-building. Claudia Cometa shares how "unreasonable hospitality" can be a model for transforming care delivery—from warm welcomes to culturally competent staff to designing trauma-informed waiting rooms. We also explore how these changes directly support equity, access, and value-based care delivery.
Connect with Claudia on LinkedIn: https://www.linkedin.com/in/claudia-cometa-pharmd/
Avanti https://www.consultavanti.com/
Claudia Cometa - https://claudiacometa.com/
Buy her book, "Patient, Empower Thyself": https://www.amazon.com/Patient-Empower-Thyself-Claudia-Cometa/dp/1954676891/ref=sr_1_1?crid=8DTPOXIDKY5W&dib=eyJ2IjoiMSJ9.c6i9pJgO5xDqiF95Bmk5va0ElHRVYlMlsyS95bx1wXmIWWp1WcpGjOfvG6pP8K-D1w5pSLTJ1bY5Peil941ftNCtoB6oD_Bg6K-GRhzBWrI.EU8riR0S-uvFLnM4HPuf_yheVLlUl-VhYHNUbi9iqPc&dib_tag=se&keywords=patient+empower+thyself&qid=1753309900&sprefix=patient+empowe%2Caps%2C207&sr=8-1
United States
