Fundamentals of Early Field Results

podcast episode with speaker Fred Schenkelberg

At least one group called this the Delta Phase.' It is the period shortly after launching a product and provides a unique opportunity to reduce future field failures and improve customer satisfaction dramatically. The idea is to aggressively identify and resolve any field issues identified by your customers.

There are a couple of ways to implement the Delta Phase with your product launch. Yet, it requires creating a team from the design/development team that has the authority and capability to implement design changes quickly.

Let's explore the concept of a delta phase and how to implement it in your organization. Plus, let’s examine a few situations that make significant short and long-term reductions in the field failure rate.

This Accendo Reliability webinar was originally broadcast on 12 November 2024.

Related content:

Use a Delta Program to Minimize Early Field Failures article

SOR 060 Can We Reduce Early Life Failures? episode

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