On this episode of Transit Unplugged, host Paul Comfort sits down with Ryan Coholan, the Chief Operating Officer of the Massachusetts Bay Transportation Authority (MBTA or The T) in Boston.

Ever heard of a COO who drives his own train to work? Ryan is one of a few (only?) COOs who has kept up his Locomotive Engineer's License and regularly drives the train from his home in the suburbs into Boston. Ryan likes to stay connected with the work he's responsible for, not to mention when the COO calls and says there's an issue on a stretch of track, it gets fixed.

With nearly 30 years of transit experience, Ryan talks about running one of America's largest transit systems and shares stories of MBTA's recent wins, like ending speed restrictions on rail lines, introducing contactless fares, and even getting chatbot support. Paul and Ryan also dive into some serious business – like getting agreements in place with all their labor unions for the first time in 15 years.

Paul and Ryan wrap up their conversation with some electrifying news (literally) about The T's move towards battery electric trains. Ryan's got big plans to make it all happen and leveraging as much existing infrastructure as possible. This is a ride you won't want to miss!

Transit Unplugged is brought to you by Modaxo https://www.modaxo.com

• Host: Paul Comfort
• Producer: Paul Comfort
• Editor and Writer: Tris Hussey
• Executive Producer: Julie Gates

Special thanks to:

• Brand design: Tina Olagundoye
• Social Media: Tatyana Mechkarova
• Marketing content, Transit Unplugged Newsletter, & transit puns: Tris Hussey

If you have a question or comment, email us at info@transitunplugged.com.

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00:00 Introduction and Guest Introduction

01:24 Ryan's Journey to Work

02:22 Overview of MBTA and Its Unique Structure

06:51 Role and Responsibilities of the COO

09:25 Financial Health and Strategic Investments

12:22 Speed Restrictions and Infrastructure Improvements

20:05 Innovations in Customer Experience

23:38 Labor Agreements and Workforce Relations

25:23 Commuter Rail Developments and Electrification

30:45 Conclusion and Vision for the Future

31:57 Coming up next week on Transit Unplugged

Disclaimer: The views and opinions expressed in this program are those of the guests, and do not necessarily reflect the views or positions of Modaxo Inc., its affiliates or subsidiaries, or any entities they represent (“Modaxo”). This production belongs to Modaxo, and may contain information that may be subject to trademark, copyright, or other intellectual property rights and restrictions. This production provides general information, and should not be relied on as legal advice or opinion. Modaxo specifically disclaims all warranties, express or implied, and will not be liable for any losses, claims, or damages arising from the use of this presentation, from any material contained in it, or from any action or decision taken in response to it.