Summary

In this episode of Service Evolution, Jim Robinson is joined by Debi Kensell from the Restaurant Facility Management Association (RFMA) to dive deep into the powerful spirit of giving embodied by the RFMA Gives initiative. Debi shares the heartfelt origins of RFMA Gives, spotlighting how the board’s vision in 2010 transformed a traditional member organization into a force for good—dedicated to leaving every host city better than they found it after each annual conference.

Throughout the conversation, Debi and Jim recount moving stories from past projects, from supporting addiction recovery centers to uplifting organizations like soup kitchens and community-focused cafes. Debi emphasizes how the program has grown over seventeen years, not just enhancing facilities for those in need but also forging meaningful connections among volunteers, vendors, and restaurateurs. The conversation highlights how competitors within the industry set aside rivalry to work side by side, adding another dimension to the event’s spirit of collaboration and community.

Listeners learn about the tangible impact volunteer efforts have, both on local organizations and on participants themselves, who often walk away deeply enriched. The episode also introduces exciting new developments, such as the donation of a dedicated trailer to streamline tools and resources for future projects, demonstrating the ongoing innovation and generosity within the RFMA network. This episode extends an open invitation to experience firsthand the rewards of community service through RFMA Gives!

Show Notes

(00:00 ) Introduction

(04:46 ) RFMA's Impactful Conference Mission

(08:20 ) RFMA Gives Team Building Event

(12:12 ) Engaging Communities Through Storytelling

(15:24 ) Soup Kitchen Transformation

(18:53 ) Personal Connections Beyond Conferences

(21:18 ) Volunteer Opportunities and Project Wishlist

(23:55 ) Empowerment Through Mobile Service Trailer

(26:45 ) Volunteering Impact in Denver

(29:26 ) Closing Thoughts

Links

Jim Robinson 

CGP Maintenance and Construction Services

Debi Kensell

Restaurant Facility Management Association (RFMA)