• Setting the stage on "growth versus loyalty"
• Healthcare consumerism and its changing impact on people and communities
• Establishing a framework for a full end-to-end journey in healthcare
• Pain and suffering in healthcare scheduling
• The importance of similar names and storefronts and clinics
• Garbage in, garbage out sentiment in the work of health systems
• Consumer acquisition and its impact on health systems
• Methods to alleviate workforce shortages and staff displacement
• Prioritizing goals and aligning priorities across departments
• The challenge of achieving a commonality of goals
• How different departments can work more closely together
• Patient experience's influence on retention
• Feedback and improving patient experience
• Strategic business development goals and profitability in healthcare
• Understanding diverse perspectives on telehealth and online scheduling
• Metrics for success in healthcare
• Providing a cohesive and intuitive patient journey
• Digital front doors: where they work, where they fail
• Social media and privatized healthcare media
• Health equity's connection to patient engagement
• Younger doctors as advocates for digital tools
• Building patient trust in providers and programs
• Technology and data failures in healthcare
• Creating effective content and data for patients
• Measuring success and failures, and what metrics matter
• How to test marketing systems in healthcare
• The idea of secret patients in healthcare

Show Resources

• The Innovation Accelerator Vodcast
• The Innovaccer Website
• The Innovaccer Data Activation Platform
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• Subscribe to the Innovation Accelerator Podcast
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