McKinsey Global Institute predicts that AI (Artificial Intelligence) could increase productivity by up to 40%, double the growth rate, and lead to an annual economic boost of up to $13 trillion in 2030. We get to the 'how' and 'why' of it with Gaurav Bhattacharya, CEO at involve.ai, who's on a mission to make the world's companies more customer centric. He is a product nerd who started coding at 10 yrs old ,built his first video game at 12, and has been recognised as Forbes30under30.

We talk through:

- AI as the biggest opportunity in customer experience

- Whereabouts of customer success

- Customer support on steroid

- Right time to invest in customer success

- Being the hardest worker in the room

- Scaling with AI

Gaurav's LinkedIn profile: https://www.linkedin.com/in/bhattacharyagaurav

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