Listen Top Shows Blog

Punk CX ft Adrian Swinscoe

Punk CX ft Adrian Swinscoe

Update: 2021-10-15

Share

Description

Punk exploded out of the back of progressive rock with it’s democratic, DIY, back to basics approach that inspired both a cultural and musical movement and change in mindset. It dared to be different and was ok with the fact that not everyone liked that. So, is it time to consider what a punk rock version of CX would look and feel like, particularly given that many reports suggest that around 70% of customer experience projects fail to deliver on their promises? Let's check it out with our guest Adrian Swinscoe, an aspirant CX punk, best-selling author, Forbes contributor, blogger & podcaster.

Adrian's LinkedIn profile: https://www.linkedin.com/in/adrianswinscoe

Experience the magic of service!

Comments

In Channel

Coupling CX with Organizational Excellence ft Serena Riley

Coupling CX with Organizational Excellence ft Serena Riley

2023-11-1820:12

E.P.I.C.ing the Experience ft Federica Roux

E.P.I.C.ing the Experience ft Federica Roux

2023-03-2622:15

Decrypting Customer Succ-trategy ft Irit Eizips

Decrypting Customer Succ-trategy ft Irit Eizips

2022-10-0118:59

Succeeding with Customer Success ft Maranda Dziekonski

Succeeding with Customer Success ft Maranda Dziekonski

2022-08-1114:31

Creating Experiential Value ft Diane Magers

Creating Experiential Value ft Diane Magers

2022-07-2818:11

The Experience Equation ft Adriana Salazar Hidalgo

The Experience Equation ft Adriana Salazar Hidalgo

2022-05-1618:24

Hunting for the Magic Metric ft Kristi Faltorusso

Hunting for the Magic Metric ft Kristi Faltorusso

2022-05-0616:37

Nurturing the Experience ft Mandisa Makubalo

Nurturing the Experience ft Mandisa Makubalo

2022-03-3119:14

Sharing that Experience ft Dan Gingiss

Sharing that Experience ft Dan Gingiss

2021-12-1224:02

Scoring CX Goals ft Gregorio Uglioni

Scoring CX Goals ft Gregorio Uglioni

2021-11-1022:47

Closing the Loop ft Michael Brandt

Closing the Loop ft Michael Brandt

2021-11-0435:21

Unlocking the M.A.G.I.C. ft Ricky Locke

Unlocking the M.A.G.I.C. ft Ricky Locke

2021-10-2422:23

Pirating the NPS ft Stine Marsal

Pirating the NPS ft Stine Marsal

2021-10-1732:59

Punk CX ft Adrian Swinscoe

Punk CX ft Adrian Swinscoe

2021-10-1526:35

CX Wednesday ft Dennis Wakabayashi

CX Wednesday ft Dennis Wakabayashi

2021-10-0620:38

Hacking Customer Success with AI ft Gaurav Bhattacharya

Hacking Customer Success with AI ft Gaurav Bhattacharya

2021-09-2617:28

CX Beyond Business ft Christopher Brooks

CX Beyond Business ft Christopher Brooks

2021-09-2223:56

Riding over Empathy ft Charlotte Spain

Riding over Empathy ft Charlotte Spain

2021-09-1818:43

The Ultimate CX ft Scott McKain

The Ultimate CX ft Scott McKain

2021-09-1731:06

I'll Be Back ft Shep Hyken

I'll Be Back ft Shep Hyken

2021-08-3127:03

00:00

00:00

1.0x

Punk CX ft Adrian Swinscoe

Punk CX ft Adrian Swinscoe

Supriya Sharma