Unlock the secrets to overcoming price objections and boosting your cleaning business’s sales confidence in this episode of "Confessions of a Cleaning Business." Hosts Louise Trehearn and Diane Greenwood dive deep into the art of handling price objections, sharing practical sales techniques, real-world examples, and role-play scenarios tailored to the cleaning industry.
Discover how to build rapport, communicate value, and turn objections into opportunities. From understanding client budgets to reinforcing the quality and consistency of your cleaning services, Louise and Diane reveal why confidence and preparation are your best sales tools. Whether you’re a solo cleaner or leading a growing team, you’ll learn actionable strategies to strengthen client relationships, refine your pricing strategies, and convert more leads into loyal customers—without resorting to discounting or devaluing your services.
Key Takeaways:

• Confidence is your superpower in pricing conversations


• Rapport-building helps ease client concerns


• Selling is about showcasing value, not just price


• Objections signal interest—embrace them!


• Tailor solutions by understanding client needs and budgets


• Consistency and reliability set you apart


• Effective communication turns challenges into wins

Chapters:

• 00:00 Mastering Price Objections in Cleaning Services


• 02:48 Building Confidence and Rapport in Sales


• 05:43 Handling Common Price Objections


• 08:34 Understanding Value and Quality in Cleaning Services


• 11:27 Responding to Perceived Value and Pricing


• 14:01 Addressing Client Budget Concerns


• 16:52 The Importance of Consistency and Reliability


• 19:54 Navigating Discounts and Client Expectations


• 22:21 Final Thoughts on Sales Techniques and Client Relationships

Sound bites:

"It's more than just the words, isn't it?"

"We have to learn to sell in our own style."

"Write it down and practice."