Hospitality Success Starts with Culture: How to Create Unforgettable Customer Experiences
Update: 2025-01-13
Description
How do you create a Culture that cultivates amazing customer experience?
Today I discussed the inner workings of Phil Hallani's four successful hospitality businesses, Percy Plunkett, Gella Frenda, Fish Fish AU and newest venture The Orchard Penrith.
Phil gave us great insight into what it takes to create great hospitality venues and what he believes are the most important steps to creating an unforgettable hospitality experience.
We discuss:
• His roots in the family business
• What it means to create good culture
• The 1% that truly matters
• How he continues to learn and why
• The difficulties of his next venture
And so much more..
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