How AI Accelerates Self-Service Success
Update: 2023-06-08
Description
On this episode, Amelia welcomes Mila D'Antonio, Principal Analyst at Omdia, a technology research and advisory group.
During this conversation, Mila and Amelia discuss:
- How businesses are overcoming CX challenges.
- Using AI to accelerate their self-service success.
- The significant advancement of digital maturity.
- Achieving sustained profitable growth by growing the customer experience.
- Recommendations for better CX bot interactions.
Resources mentioned:
Mila D'Antonio - Mila D'Antonio
Omdia - https://www.linkedin.com/company/omdia/
Omdia | Website - https://omdia.tech.informa.com/
This podcast is brought to you by NICE, the world’s leading cloud CX platform. Go to nice.com to learn more about our innovative and comprehensive end-to-end CX solutions.
#CXO #CX #ContactCenter #CustomerService #CustomerExperience
During this conversation, Mila and Amelia discuss:
- How businesses are overcoming CX challenges.
- Using AI to accelerate their self-service success.
- The significant advancement of digital maturity.
- Achieving sustained profitable growth by growing the customer experience.
- Recommendations for better CX bot interactions.
Resources mentioned:
Mila D'Antonio - Mila D'Antonio
Omdia - https://www.linkedin.com/company/omdia/
Omdia | Website - https://omdia.tech.informa.com/
This podcast is brought to you by NICE, the world’s leading cloud CX platform. Go to nice.com to learn more about our innovative and comprehensive end-to-end CX solutions.
#CXO #CX #ContactCenter #CustomerService #CustomerExperience
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