WEM Innovations To Improve Agent Engagement
Update: 2023-08-17
Description
On this episode, Amelia welcomes back Oru Mohiuddin, Senior Research Manager at IDC, the premier global provider of market intelligence, advisory services and events for the information technology, telecommunications and consumer technology markets.
During this conversation, Oru and Amelia discuss:
- The reason CX is important for contact centers in 2023.
- The three pillars of customer experience, efficiency, convenience and relationship.
- The importance of agents in the call center with the rise of AI.
- Solutions contact centers are using to drive workforce engagement.
- Gamification in the contact center.
- The role AI plays in driving agent empowerment.
This podcast is brought to you by NICE, the world’s leading cloud CX platform. Go to nice.com to learn more about our innovative and comprehensive end-to-end CX solutions. That’s nice.com.
#CXO #CX #ContactCenter #CustomerService #CustomerExperience
During this conversation, Oru and Amelia discuss:
- The reason CX is important for contact centers in 2023.
- The three pillars of customer experience, efficiency, convenience and relationship.
- The importance of agents in the call center with the rise of AI.
- Solutions contact centers are using to drive workforce engagement.
- Gamification in the contact center.
- The role AI plays in driving agent empowerment.
This podcast is brought to you by NICE, the world’s leading cloud CX platform. Go to nice.com to learn more about our innovative and comprehensive end-to-end CX solutions. That’s nice.com.
#CXO #CX #ContactCenter #CustomerService #CustomerExperience
Comments
In Channel
Download from Google Play
Download from App Store
United States00:00
00:00
x
