How Credit Unions Can Harness AI to Improve Member Experience and Stay Relevant
Update: 2025-09-17
Description
In this episode of C.U. on the Show, host Doug English sits down with Steve O’Donnell, CEO of One Nevada Credit Union, and Saroop Bharwani, co-founder of Senso AI, to explore how artificial intelligence is reshaping credit unions. From improving call center performance to building member loyalty and even optimizing for AI-driven search engines, this conversation unpacks actionable strategies every credit union can learn from. Visit the ACT Advisors Blog for a written summary of this episode.
Want to learn more about Doug English and ACT Advisors? Visit act-advisors.com!
Do you have an idea for a future guest or topic? Email doug@act-advisors.com
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