How Hotels and OTAs Are Actually Using AI Today
Update: 2025-09-23
Description
What specific AI-related things are good hotel commercial leaders actually doing today? Great question! It's already everywhere, so we got deep and practical for this episode. We talk about:
- How Al agents are starting to handle everything from customer service queries to qualifying sales leads, reshaping the whole workforce
- How AI is elevating guest experience through customer data, CRM, and audience management
- Where AI is getting all its hotel data
- The coming drop in search engine volume
- Tools you can use to optimize your website and format your content for AI readability
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