Nate Brooks serves as the Executive Vice President, Chief Financial Officer, and Chief Operating Officer at JAMS, the world’s leading provider of private alternative dispute resolution services. With more than 25 years of experience in financial and operational leadership, he has been instrumental in driving transformative change at JAMS, particularly during the challenges of the COVID-19 pandemic. Under his direction, the organization has embraced AI-powered solutions, expanded virtual mediation, and pursued strategic market growth.

In this episode of Mr. Biz Radio, Ken “Mr. Biz” Wentworth sits down with Nate Brooks. The conversation highlights how JAMS has embraced innovation—leveraging AI, expanding virtual mediation, and meeting new market demands—while staying true to its core values of neutrality and integrity. Nate shares how he guided the organization through the challenges of the pandemic, oversaw its global expansion, and fostered a culture of adaptability and excellence. This insightful discussion explores the future of ADR, the impact of technology, and the leadership strategies needed to thrive in an ever-evolving business landscape.

Key Takeaways:

-How JAMS adapted quickly to the virtual world post-pandemic, maintaining high-level service delivery through strategic pivots.

-The implementation of AI and advanced technologies at JAMS aids in efficient case management and client service excellence.

-The seamless leadership transition at JAMS showcases effective change management and strategic foresight in steering the company forward.

-Nate Brooks shares his experienced views on managing hybrid work environments while still driving growth and maintaining a team culture.

-Explore the potential trajectory of ADR becoming a more dominant force over traditional litigation, emphasizing accessibility and technological advancements.