How We Are Upgrading Our Hotel Tech To Delight Our Guests - Dina Belon, Staypineapple Hotels
Description
Dina Belon is President at Staypineapple Hotels. In this episode, she shares her insights and experiences on how Staypineapple is updating and improving its technology to empower its teams and enhance guest experiences.
You will learn about:
- The Importance of Technology in Guest Services: Discover why Staypineapple is committed to a tech-forward approach behind the scenes while maintaining personal guest interactions.
- Selecting the Right Tech Stack: Understand the rigorous selection process Staypineapple used to choose their new PMS (Mews), CRM (Thynk), and housekeeping optimization tool (Optii).
- Guest-Centric Approach: Learn how Staypineapple places the guest at the center of their operations and how their technology choices reflect this philosophy.
- Implementation Strategies: Gain insights into the challenges and best practices of implementing new technology systems across multiple hotel properties.
- Feedback and Adaptation: Hear how Staypineapple values frontline team feedback in their tech implementation and the importance of adapting based on real-world usage.
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Whether you're a hospitality professional, tech enthusiast, or just curious about the intersection of service and technology, this episode offers a wealth of knowledge on how to upgrade and implement new systems in a guest-centric business successfully.
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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
United States
