How We Use History To Delight Guests, Neighbors, and Staff - Cynthia Leonard, The Broadmoor
Description
What could it look like to use history to ground your hospitality business in a sense of place, shape the culture of your teams, and make your guests and neighbors feel more connected to your hotel?
I can't think of someone better suited to show us what this can look like than Cynthia Leonard, the historian at The Broadmoor in Colorado Springs, Colorado - one of America's most iconic grand resorts. In this episode, you'll learn how Cynthia uses history to engage their teams and delight their guests.
New to Hospitality Daily? Start here.
Want to get my summary and actionable insights from each episode delivered to your inbox each day? Subscribe here for free.
Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
Music by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands