How We Use History To Delight Guests, Neighbors, and Staff - Cynthia Leonard, The Broadmoor
Description
What could it look like to use history to ground your hospitality business in a sense of place, shape the culture of your teams, and make your guests and neighbors feel more connected to your hotel?
I can't think of someone better suited to show us what this can look like than Cynthia Leonard, the historian at The Broadmoor in Colorado Springs, Colorado - one of America's most iconic grand resorts. In this episode, you'll learn how Cynthia uses history to engage their teams and delight their guests.
This episode is brought to you with support from Hireology.
Check out our free masterclass with Hireology’s CEO, Adam Robinson: How To Hire Great People, Faster.
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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
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United States
