DiscoverCS RevSpeak - The Podcast for the Revenue-Driven Customer Success LeaderHow to Build Customer Success as the First CS Hire in a Startup
How to Build Customer Success as the First CS Hire in a Startup

How to Build Customer Success as the First CS Hire in a Startup

Update: 2025-05-26
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Description

In this episode, I’m pulling back the curtain on what it’s really like to build from scratch based on my own experience and the CS leaders I’ve coached.

We’ll walk through: 

  • What to prioritize in your first 90 days
  • The three foundational pillars to focus on when you’re a team of one
  • How to avoid burnout and build scrappy systems that actually scale
  • How to prove the value of CS internally without fancy tools or dashboards
  • When (and how) to make the case for your first hire

This episode is practical, honest, and full of real-world tactics that you can put into play immediately especially if you’re juggling onboarding, renewals, internal fire drills, and everything in between.

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Until next time, keep driving success and speaking the language of revenue!

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How to Build Customer Success as the First CS Hire in a Startup

How to Build Customer Success as the First CS Hire in a Startup