How to Handle Frustrations, Customers & Mistakes Without Losing Your Cool
Update: 2025-09-02
Description
What do you do when things don’t go as planned, your order’s wrong, a delivery’s late, or a client’s not happy? In this episode of Hard Hat to CEO, Chris G tells some personal stories that show how the way you handle those moments really matters. Whether it's an Amazon mix-up, a fender bender, or a missing part from Lowe’s, Chris talks about staying calm, being kind, and not jumping to blame. Customer service isn’t just for customers; it’s also how you treat your team and your vendors. When you treat people right, they usually return the favor, and sometimes, you even get a little bonus out of it.
Episode highlights:
(0:00 ) Intro
(0:41 ) Customer service goes both ways
(1:18 ) Internal clients in trades
(1:52 ) Roundabout mishap and life lessons
(3:35 ) Owning your part
(4:59 ) Being kind pays off
(6:06 ) Pivoting when plans fall apart
(7:25 ) Flip your expectations
(8:08 ) The golden rule in business
(8:56 ) Adjusting timelines with vendors
(9:11 ) Silver linings and staying calm
(10:00 ) Outro
Connect with Hard Hat to CEO on:
Facebook: https://www.facebook.com/share/g/1BrHqc3wdF/
Instagram: https://www.instagram.com/hardhattoceo/
LinkedIn: https://www.linkedin.com/in/dcgilman/
Episode highlights:
(0:00 ) Intro
(0:41 ) Customer service goes both ways
(1:18 ) Internal clients in trades
(1:52 ) Roundabout mishap and life lessons
(3:35 ) Owning your part
(4:59 ) Being kind pays off
(6:06 ) Pivoting when plans fall apart
(7:25 ) Flip your expectations
(8:08 ) The golden rule in business
(8:56 ) Adjusting timelines with vendors
(9:11 ) Silver linings and staying calm
(10:00 ) Outro
Connect with Hard Hat to CEO on:
Facebook: https://www.facebook.com/share/g/1BrHqc3wdF/
Instagram: https://www.instagram.com/hardhattoceo/
LinkedIn: https://www.linkedin.com/in/dcgilman/
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