How to Respond to Unhappy Customers
Description
How do you deal with unhappy customers? There is one universal truth to business; regardless of what industry you are in, your experience, the size of your business, or how amazing your product is, we all experience at least one unhappy customer. I’m talking about what distinguishes us from the rest of the business world and my 5 Steps to Deal with an Unhappy Customer!
01:17 - What factors should business owners be sensitive to in today’s climate?
02:32 - How do you make your customer feel heard?
03:23 - Creating a playbook that makes your customers feel important and appreciated, but is strategic for your bottom line.
04:24 - You’re never going to make everyone happy.
04:49 - How to dispute negative reviews.
06:11 - Why you should always go after opportunities for improvement.
Work with Lauren Ruiz:
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