Innovate with Empathy: Mastering Customer Discovery Techniques for Salesforce Business Analysts
Update: 2023-05-15
Description
In this comprehensive episode of the Salesforce BA Hub podcast, we dive into the essential customer discovery techniques that can help you excel as a Salesforce Business Analyst. Learn how to empathize with your customers, create archetypes, and envision future scenarios to design more effective Salesforce solutions. We'll discuss a real-world scenario to bring the concepts to life and share key concepts to remember for the certification exam. Join us to master these powerful techniques and set yourself apart in Salesforce business analysis.
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