Innovations In Leadership - Amber Monroe - Optimizing Customer Success for a Franchise Brand

Update: 2023-10-03

Description

On this episode of Innovations in Leadership, Kristen interviews Amber Monroe, Head of Enterprise Strategy at Paradigm Senior Services. Amber shares how her teams used surveys and interviews to help strengthen their customer success team.

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Comments

In Channel

2 New Podcasts Coming in 2025!

2024-12-1901:29

Transforming Customer Success: Harnessing Digital Education and Data-Driven Strategies with Casey Trujillo and Todd Kirk

2024-12-1050:48

Revolutionizing Customer Success: Integrating AI for Efficiency and Revenue with Pallavi Gadepalli

2024-08-1338:03

From Individual Contributor to Strategic Leader: Julie Fox's Journey

2024-07-2243:11

Mastering Customer Success in Shifting Landscapes: Retention, Revenue, and AI with Parul Bhandari

2024-02-0635:51

Demystifying Job Titles in Customer Success: A Conversation with Jeff Heckler on Career Growth and Leadership

2024-01-2335:19

Revolutionizing the Customer Success Journey with Ryan Ballein

2024-01-0927:28

SAP's Lakshmi Neelakantan on Delivering Customer Value through Platform as a Service

2023-12-2724:37

Journey to Leadership: From Individual Contributor to Team Leader with Sumitra Narayanan

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Revolutionizing Customer Success: Harnessing the Power of Total Search with Prasanna Dhungel

2023-12-0525:58

Unveiling the Hidden Facets of Customer Success with Dutta Satadip

2023-11-1434:34

Mental Health and Leadership: A Conversation with Ryan Johansen

2023-10-3138:49

Innovations In Leadership - Swati Garg - Hiring Internally vs Externally

2023-10-1720:14

Innovations In Leadership - Amber Monroe - Optimizing Customer Success for a Franchise Brand

2023-10-0327:01

Innovations In Leadership - Todd Schiller - Generative AI in Customer Success

2023-09-1934:28

Innovations In Leadership - Michael Bojanski - Best Use of Technology

2023-08-0823:41

Innovations In Leadership - Nik Mijic - Explaining Value to Customers

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Innovations In Leadership - Steve Cornwell - Scaling Customer Education

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Innovations In Leadership - Taylor Kniffin - Up-Leveling Your Support Team

2023-04-1822:05

CS Essentials by Gainsight - Nick Mehta - Downturn Leadership

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Innovations In Leadership - Amber Monroe - Optimizing Customer Success for a Franchise Brand

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Innovations In Leadership - Amber Monroe - Optimizing Customer Success for a Franchise Brand

Kristen Hayer

Innovations In Leadership - Amber Monroe - Optimizing Customer Success for a Franchise Brand