Innovations In Leadership - Taylor Kniffin - Up-Leveling Your Support Team

Update: 2023-04-18

Description

On this episode of Innovations in Leadership, Kristen interviews Taylor Kniffin, Director of New Market Readiness at Engaged MD. They discuss the strategies Taylor used to build and grow a CS team that had the bandwidth and skills to really assist their clientele.

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In Channel

2 New Podcasts Coming in 2025!

2024-12-1901:29

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2024-12-1050:48

Revolutionizing Customer Success: Integrating AI for Efficiency and Revenue with Pallavi Gadepalli

2024-08-1338:03

From Individual Contributor to Strategic Leader: Julie Fox's Journey

2024-07-2243:11

Mastering Customer Success in Shifting Landscapes: Retention, Revenue, and AI with Parul Bhandari

2024-02-0635:51

Demystifying Job Titles in Customer Success: A Conversation with Jeff Heckler on Career Growth and Leadership

2024-01-2335:19

Revolutionizing the Customer Success Journey with Ryan Ballein

2024-01-0927:28

SAP's Lakshmi Neelakantan on Delivering Customer Value through Platform as a Service

2023-12-2724:37

Journey to Leadership: From Individual Contributor to Team Leader with Sumitra Narayanan

2023-12-1932:59

Revolutionizing Customer Success: Harnessing the Power of Total Search with Prasanna Dhungel

2023-12-0525:58

Unveiling the Hidden Facets of Customer Success with Dutta Satadip

2023-11-1434:34

Mental Health and Leadership: A Conversation with Ryan Johansen

2023-10-3138:49

Innovations In Leadership - Swati Garg - Hiring Internally vs Externally

2023-10-1720:14

Innovations In Leadership - Amber Monroe - Optimizing Customer Success for a Franchise Brand

2023-10-0327:01

Innovations In Leadership - Todd Schiller - Generative AI in Customer Success

2023-09-1934:28

Innovations In Leadership - Michael Bojanski - Best Use of Technology

2023-08-0823:41

Innovations In Leadership - Nik Mijic - Explaining Value to Customers

2023-05-3024:13

Innovations In Leadership - Steve Cornwell - Scaling Customer Education

2023-05-1625:47

Innovations In Leadership - Taylor Kniffin - Up-Leveling Your Support Team

2023-04-1822:05

CS Essentials by Gainsight - Nick Mehta - Downturn Leadership

2023-03-1431:32

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Innovations In Leadership - Taylor Kniffin - Up-Leveling Your Support Team

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Innovations In Leadership - Taylor Kniffin - Up-Leveling Your Support Team

Kristen Hayer

Innovations In Leadership - Taylor Kniffin - Up-Leveling Your Support Team