This episode provides a quick overview of what this podcast, An Eye For Detail, is all about.

It is written and recorded by Rick Harris, Founder of Customer Faithful - a UK-based, research-led consultancy, specialising in research techniques for uncovering the lived experiences of patients, customers, members, guests and other end users. Rick has over 20 years experience in the research industry, focusing on healthcare, retail, leisure and travel sectors. 

Rick set up the company in 2009 with the goal of enabling companies to become 'customer faithful' i.e. being true to the needs and experiences of those who bought and used products and services.

Rick is a member of the British Healthcare Business Intelligence Association (BHBIA), the Market Research Society and The Royal Society for Medicine. He is also an NHS Public Governor for the Cambridgeshire and Peterborough NHS Foundation Trust (CPFT).