In the era of Google reviews, power has transferred into the hands of consumers, and their opinion on which businesses are worth 5 stars, and which are worth only 1, can have a huge impact on your bottom line.

How big are we talking?

Even 1 negative review can drive away 22% of prospects. If you're an average restoration company doing $2M/year, that's $438,000 in lost revenue, because of a single bad review.

This means there's no such thing as paying too close attention to how your business is perceived by customers.

In episode 1 of this series, we unpack the dollars and cents impact of getting bad reviews, and why the most successful businesses are the ones that deliver 5-star customer experiences consistently.

If you want a full copy of our e-book Delivering 5-Star Restoration Experiences: An Analysis of 1,000 Bad Online Reviews in the Restoration Industry, you can download it for free at https://fivestarrestorer.com.

Interested in learning more about KnowHow? Head to https://tryknowhow.com to book a demo.