What was the #1 complaint that surfaced among our analysis of 1,000 bad reviews in the restoration industry?

Perhaps unsurprisingly, it was customers complaining about a lack of communication - being left out to dry, stood up for appointments, and having nowhere to turn when they had questions about their bill.

Combine this with the #2 most common issue that emerged, Poor Quality Workmanship, and you find 2 issues that were mentioned in almost 70% of all the reviews we analyzed. 

So if you're plagued by these problems, what options do you have?

President of the Restoration Industry Association Mark Springer and CEO of CORE Group Dan Cassara share their insights and analysis on this episode of the Five Star Restorer Podcast.

Want to download the entire e-book for free? Visit https://fivestarrestorer.com. If you'd like to eliminate inconsistency among your teams, check out KnowHow and book a demo at https://tryknowhow.com