Is Your Client Experience Turning Toxic?
Description
On this week’s episode of Taking Care of Business, Recruitment Director Kameron Hutchinson is joined by Cecilia Reinaldo, Chief Commercial Officer at Aldar Developments. Together, they dive into the power of personal branding in real estate, how agents are falling short when it comes to delivering a standout customer experience, and why accountability is a non-negotiable for long-term success.
Whether you're a new agent breaking into the Dubai market or an experienced professional looking to sharpen your edge, this episode is packed with insights you won't want to miss.
00:00 Introduction and Guest Welcome
00:19 Getting into Real Estate in Dubai
01:11 Finding Passion in Sales
01:28 Keys to Success in Sales
04:30 Handling Pressure and Rejection
06:42 The Importance of Process and Structure
10:04 New Agents in Dubai's Real Estate Market
13:50 Personal Branding and Social Media
18:32 Challenges and Success as a Woman in Business
23:04 Customer Experience and Final Thoughts
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