Jana Francis part 2 - Creating Customer Relationships That Go Far Beyond the Transaction

Update: 2018-09-11

Description

In this episode Jana Francis, the cofounder of steals.com, shares heartwarming experiences she has had with customers, demonstrating what it means to put the customer first and how to actually go beyond the lip service.

Show Notes:

How the unpredictability of media prepared her for the life of an entrepreneur [00:45 ]
A company culture that led to customer relationships that go far beyond transactions [05:40 ]
No scripts, just treating the customer how you would want to be treated [07:26 ]
A phone call from the CEO takes an angry customer and turns her into a lifelong company advocate and personal friend [09:48 ]
Personal touches and true service in Canada [13:00 ]
How in 10 minutes a day, Jana has personally touched customers across the continent and strengthened customer loyalty [14:38 ]

Comments

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00:00

Jana Francis part 2 - Creating Customer Relationships That Go Far Beyond the Transaction

#box-pro-ellipsis-176168824942199{-webkit-line-clamp:2;}Jana Francis part 2 - Creating Customer Relationships That Go Far Beyond the Transaction

Jana Francis part 2 - Creating Customer Relationships That Go Far Beyond the Transaction

Jana Francis part 2 - Creating Customer Relationships That Go Far Beyond the Transaction