We hear a patient’s perspective on healthcare from Jean Grover on this episode of the Perspectives on Healthcare Podcast with Rob Oliver. This interview is the 60th in the patient’s perspective interview Marathon series. Jean is from Rochester New York. As a person with a disability, she brings a unique background as a survivor of thalidomide. Her insights into healthcare are spot on.

As you listen to this interview, keep in mind that Rob Oliver had been interviewing people for over 16 straight hours without a break. This shows up when he tries to talk about Billie Joel’s album “We Didn’t Start the Fire” and accidentally calls it “We Didn’t Fart the Stire.” Be sure you are subscribed to the podcast so that you receive the insights of the varied guests and can appreciate Rob’s sense of humor.

Here are 3 things that stood out as Jean Grover shared a patient’s perspective on healthcare:

• Within the healthcare environment there needs to be accessibility. Equipment, such as adjustable exam tables, help ensure equal access to quality care for people with varied limitations.


• Quality healthcare comes from practitioners to listen attentively, do their homework, and consider each patient’s unique circumstances.


• Medical professionals can improve the quality of healthcare by becoming better listeners and enhancing their people skills.

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Disclaimer: All opinions expressed by guests on the Perspectives on Healthcare Podcast are solely the opinion of the guest. They are not to be misconstrued as medical diagnoses or medical advice. Please consult with a licensed medical professional before attempting any of the treatments suggested.