John Laun of Earthbar on Using AI and Feedback to Elevate Guests
Update: 2025-09-22
Description
John Laun, CMO of Earthbar, joins Zack Oates to share how a wellness brand with roots in the 1970s is scaling nationally while keeping guest experience front and center. With over 60 locations and a strong partnership with Equinox, Earthbar focuses on energy, consistency, and culture to make every visit the best part of a guest’s day.
Zack and John discuss:
- How Earthbar grew from supplements to smoothies to 60+ stores
- Why “energy” is a core value for team members
- Using real-time feedback to recover service instantly
- Why happy guests are the brand’s best marketers
- How AI serves as a trusted advisor for growth
Thanks, John!
Links:
https://www.linkedin.com/in/jlaun/
https://www.linkedin.com/search/results/all/?keywords=Earthbar&sid=UbS
https://earthbar.com/
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