Joshua Grant is the Director of Digital at Absolute Design, a website design agency based in Nottingham. With a team of web developers and designers, they specialise in Magento and Shopify platforms, helping eCommerce businesses scale. 

This podcast episode is relevant to you if you have challenges with managing difficult clients & retaining your staff and unsure what tactics will add longevity to your business.

Find out how to build long-term strategic partnerships, improve the productivity amongst your team members and how to secure perfect fit attendees to your events.

It can’t be ignored that this business has been around longer than a lot of Founders in the agency space. There’s heaps of value and credibility to help you with your agency journey in this episode of Agency Intensive.

Topics Covered: 

5:46 - Why Absolute Design are pulling away from Magento 

9:22 - Niching down and choosing a specialism 

12:34 - Recruiting the right people and attracting talent

16:25 - You will lose talent if you don’t offer flexibility

19:01 - Office vs remote working

21:40 - Selecting the right partners

29:01 - Scaling up the team and how to manage the process

30:45 - Building a community with events

34:47 - Getting the right people to your events

38:01 - Measuring productivity across the business 

43:58 - Prioritising marketing time and budget

46:50 - Tools that his company can’t live without 

51:34 - The biggest mistake he has made at the agency

54:30 - Firing clients!

57:54 - The roadmap over the next 12 months