"Be careful what you say and do because your words are going to do harm or they are going to do good."

NOTABLE MOMENTS

00:53 Hurricanes forced Disney to improve preparedness.

04:40 Be mindful and prepared for crises.

08:12 Childhood environments on personal development and leadership.

10:38 Repeated questioning improves behavior through reflection.

13:32 Cultural differences affect workplace behavior expectations.

17:22 I ensured visibility to maintain my reputation.

Words matter, especially when you’re leading a team. When I was in charge of Disney's operations, we faced numerous hurricanes in 2004. It wasn't just about managing logistics or coordinating safety measures. It was also about using the right words to keep everyone calm and informed. Read my blog for more on how words matter in moments like that. 

Resources

The Cockerell Academy

About Lee Cockerell

Mainstreet Leader

Jody Maberry

Travel Guidance

Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.