Should a Leader Know Everything Their Team Does
Description
"Create trust in the organization. Let people know that you don't know everything, you don't plan to know everything, and you're there to help them get what they need from the organization when they need it."
Notable Moments
00:57 A leader's role is to support, understand, and guide
03:56 Create a culture of trust for open communication and support
09:34 Avoid anxiety by trusting the competent people you hire
11:41 Understand your business by istening to employees and customers
Should a Leader Know Everything Their Team Does
As a leader, it’s okay not to know everything your team does. When I was promoted to oversee operations at Walt Disney World, I didn't fully understand the intricate details of every department. Imagine being responsible for managing a place as large as a city with over 50,000 cast members. There were times I felt totally out of control. But you know what I learned?
You don’t have to know everything.
Read more about this episode here in my blog.
Resources
Travel Guidance
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