Leadership & culture in healthcare with Jane Tomkinson OBE
Update: 2024-03-06
Description
Jane Tomkinson details the cohesive team that has been built of many years in Liverpool. This is built on:
- building relationships
- knowing the Trust inside out
- single purpose
- civility
Some key elements the team has learnt:
- develop values with staff
- communicate, communicate, communicate
- ensure the values are visibly present and relevant
- focus on the importance of appraisals
- no one is more important than anyone else
- never revert to using your job title to make change and command people
- culture is not developed quickly
- do not over promise
At the Countess of Chester there is a huge re-building job to develop trust internally and with the public; ensure teams and services are resilience. This will take time and must be built on developing trusting teams.
Matthew Winn, podcast host and an experienced leader in healthcare in the UK.
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