Legacy CPQ Systems Cause ISP Headaches
Update: 2025-10-27
Description
Legacy configure price quote (CPQ) systems cause headaches for ISPs, but the right CPQ system can be a game changer for ISPs on the margins.
We spoke with Sean Casey, the SVP of product management at CSG, on a recent episode of Beyond the Cable about how the right CPQ solution can make or break an ISP's bottom line. Casey said traditional CPQ systems just don't provide the type of support needed when it comes to provisioning and management service level agreements (SLAs).
He said automation and rapid enablement is key to customer satisfaction.
"The traditional CPQ systems just don't provide that," Casey added.
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