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Leveraging Outsourcing & Automation to Enhance Your CX

Leveraging Outsourcing & Automation to Enhance Your CX

Update: 2022-10-05

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Our guests today are Adam Rennert and Mike Dolloff of InflowCX. In this episode, the team talks about labor challenges in the contact center, agent satisfaction, and the pros and cons of leveraging outsourcing and automation to enhance your customer and agent experience.

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Leveraging Outsourcing & Automation to Enhance Your CX

Leveraging Outsourcing & Automation to Enhance Your CX

2022-10-0530:23

Colin Kennedy, COO at Shelf

Colin Kennedy, COO at Shelf

2022-09-1432:38

Paul Jarman, CEO of NICE CXone

Paul Jarman, CEO of NICE CXone

2022-08-3123:44

Michael Setticasi, Vice President of Partners at Ada

Michael Setticasi, Vice President of Partners at Ada

2022-07-1425:41

Scott Brown, Head of Contact Center at Zoom

Scott Brown, Head of Contact Center at Zoom

2022-06-1427:43

Benjamin Gleitzman, CTO & Co-Founder at Replicant

Benjamin Gleitzman, CTO & Co-Founder at Replicant

2022-06-0121:46

Jennifer Waite, VP of Product Marketing at Playvox

Jennifer Waite, VP of Product Marketing at Playvox

2022-05-1724:07

Bill Pieper, Senior Vice President of Business Development

Bill Pieper, Senior Vice President of Business Development

2022-04-2720:14

Stanton Smith, Senior Director of Consulting Services at InflowCX

Stanton Smith, Senior Director of Consulting Services at InflowCX

2022-04-1128:32

Ken Smith, CEO of InflowCX

Ken Smith, CEO of InflowCX

2022-03-2026:39

Dave Hoekstra, Product Evangelist at Calabrio

Dave Hoekstra, Product Evangelist at Calabrio

2021-11-1135:57

Jake Butterbaugh, VP of Global Channel Sales at Five9

Jake Butterbaugh, VP of Global Channel Sales at Five9

2021-08-1238:13

Derek Resler, Enablement Specialist at Zoom

Derek Resler, Enablement Specialist at Zoom

2021-07-2850:33

Brandon Knight, VP of Advanced Solutions & Contact Center at Telarus

Brandon Knight, VP of Advanced Solutions & Contact Center at Telarus

2021-07-2354:02

Amy Behbehani, Director of Customer Service at Uplift

Amy Behbehani, Director of Customer Service at Uplift

2021-07-0751:35

Alex Lustig, Solutions Consultant at Observe.AI

Alex Lustig, Solutions Consultant at Observe.AI

2021-06-2450:29

Alex Ball, Vice President of Sales at Genesys

Alex Ball, Vice President of Sales at Genesys

2021-06-1755:24

Adam Rennert, President at Inflow

Adam Rennert, President at Inflow

2021-06-0352:56

Peter Hornberger, VP of Sales at Brightmetrics

Peter Hornberger, VP of Sales at Brightmetrics

2021-05-1953:27

Henry Svendblad, Chief Technology Officer at Company Nurse

Henry Svendblad, Chief Technology Officer at Company Nurse

2021-05-0649:34

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Leveraging Outsourcing & Automation to Enhance Your CX

Leveraging Outsourcing & Automation to Enhance Your CX

InflowCX