DiscoverMcKinsey on Consumer and RetailLuxury retail is about ‘emotions, not transactions’
Luxury retail is about ‘emotions, not transactions’

Luxury retail is about ‘emotions, not transactions’

Update: 2024-02-22
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The physical shopping experience matters more than ever, says Value Retail founder Scott Malkin, whose company owns some of the world’s best-performing luxury shopping destinations.

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Luxury retail is about ‘emotions, not transactions’

Luxury retail is about ‘emotions, not transactions’

McKinsey Retail & Consumer Goods