Making Feline Customer Friendships, with Luke Bishop of KatKin
Update: 2023-07-19
Description
In this episode, our customer experience hero is Luke Bishop. Luke is the Head of CX at KatKin, a fresh meal subscription service for cats. KatKin offer a premium product – and with that, customers expect a premium service. It’s easier said than done, but based on their amazing TrustPilot score, it seems like they know exactly what they’re doing. Listen to hear Luke let the cat out of the bag and find out exactly what makes KatKin so special.
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Thanks to Cofruition for consulting on and producing the show. You can learn more about KatKin at katkin.com or head to Dixa.com to learn more about Customer Experience as it's meant to be!
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