Have you ever experienced the chaos of a poorly executed onboarding process of a new hire? Today’s guest is a training expert focused on small business optimization. 
Dr. Tonya Robertson is the owner of Focused Training Solutions, where she assists business owners with the complexities of the onboarding process, ensuring a smooth start for new hires. Tonya’s path to entrepreneurship started during her experience working in corporate America. Soon she realized she was missing the flexibility owning her own business could provide. In today’s episode, Tonya stresses the significance of effective onboarding to reduce stress for owners and new hires and shares tips on how to optimize existing resources before introducing new tools to accommodate clients’ varying needs. 
To learn more about Dr. Tonya Robertson and her journey, check out her LinkedIn!  

About Your Host

DCA Virtual Business Support President, Denise Cagan, has been working with small businesses for over 20 years. She has served on the boards of professional organizations such as Business Leaders of Charlotte (BLOC) and the National Association of Women Business Owners Charlotte (NAWBO). Denise is also a graduate of the Goldman Sachs 10,000 Small Business Program, which is a program for small businesses that links learning to action for growth-oriented entrepreneurs.

Recognized as a facilitator, problem solver, and builder, Denise enjoys speaking to business groups about social media for small businesses and motivating remote and work-from-home (WFH) teams. She holds a Bachelor of Science in Quality Systems Management from James Madison University. With extensive experience in outsourcing solutions that provide administrative, creative, marketing, and website support, she is able to help other small businesses grow and thrive.

Connect with Denise

DCA Virtual Business Support website.

View and listen to Podcasts with Denise Cagan.

LinkedIn