Nouria’s John Pszeniczny shares what it takes to be a winning convenience-store chain
Update: 2025-08-26
Description
In this episode of “At Your Convenience,” CSP Editor Chuck Ulie talks with John Pszeniczny, director of operations at Nouria, Worcester, Massachusetts, at the Outlook Leadership conference in Rancho Palos Verdes, California.
On this podcast, Pszeniczny talks about Nouria being a finalist in the 2025 CSP Intouch Insight Mystery Shop audit, before the convenience-store chain learned at the conference that it won top honors for the second straight year.
He talks about the importance of having well-stocked restrooms, courteous cashiers, why Nouria competes in Mystery Shop and more.
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