We had a little bit of a hiatus from uploading while the world was hit with this crazy pandemic but we’re back. 2020’s punches can’t keep us down.

Today we’re switching things up a bit from our normal flow. We breakdown the topic/strategy of off-boarding. Probably one of the most overlooked strategies when it comes to customer experience.

Like all of our episodes, today's show, Off-boarding, is paired with a cocktail. We decided to go with the “Corpse Reviver”. Do we need to even explain why? ;)

Corpse Reviver Recipe:

Absinthe, to rinse
3/4 oz Gin
3/4 oz Orange liqueur
3/4 oz Lillet blanc
3/4 oz Fresh lemon juice

Rinse a chilled coupe or Martini glass with absinthe and set aside. Add the remaining ingredients into a shaker with ice and shake. Strain into the prepared glass.

Links mentioned in today's show:

https://intercom
https://drift.com
https://slack.com

Connect with us at the usual places:

https://theexperience.fm
https://twitter.com/saasexperience
https://www.linkedin.com/showcase/saasexperience
https://weav.com

About The Experience:

As always, thanks for watching and supporting The Experience -- brought to you by Weav.com.The weekly show that explores what it takes to compete on customer experience and build an online company that can last decades.