Operational Excellence: Building a People-First Janitorial Company
Description
Operational excellence is a key focus for Steven Harper, President and CEO at Spectrum Building Services of America. It's a philosophy that fuels his leadership style, his approach to customer service, and his strategic vision for long-term business success. Steven joins us for our final Green and Clean episode to share how lessons from powerhouse brands like Disney and FedEx shaped his leadership journey, why building a people-first company culture is non-negotiable, and why cash flow management is the true lifeline for any service business.
Join us as we discuss:
[3:25 ] How 25-plus years of experience have influenced Steven’s customer service philosophy
[10:53 ] Cash management strategies for struggling business owners
[15:50 ] Culture building and scaling within the commercial cleaning industry
Check out these resources we mentioned during the podcast:
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here.
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