Preparing for the next stage of customer success | Carlos Quezada
Update: 2023-08-29
Description
With the rise of the subscription model over the last 20 years, customer success has radically changed. But what will it look like in years to come? How will CSMs adapt to this brave new world?
Answering this question is Carlos Quezada, VP of Customer Experience Strategy, Automation & Enablement at Hewlett Packard Enterprise, who probes into the past, present, and future of customer success.
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