The life of a 9-1-1 dispatcher is filled with the highest of highs...and the lowest of lows.  99% of the people a dispatcher deals with are not having the best day; maybe even having the worst day of their lives.  And yes, there are the times a dispatcher saves the day; but those accomplishments rarely take away the heartache and trauma they experience every day.  Throw shift work, poor eating habits, lack of exercise on top of all that, and you have a ticking timebomb.

That is why we are honored to sit down with John Marshall, author of "The Resilient 9-1-1 Professional", as well as one of his co-authors and EMDR expert Sara Gilman.  Together, they outline some tips and tricks from the book that 9-1-1 professionals can use to put their OWN oxygen mask on first! 

And don't forget April 14-20, 2019 is National Public Safety Telecommunicator Week (aka "Dispatch Week"), so make sure to show your gratitude to your local dispatchers and telecommunicators!  Coffee and chocolate are always good choices...

911 Training Institute

Website: https://www.911training.net/

Facebook: https://www.facebook.com/911traininginstitute/

The Resilient 911 Professional Book: https://www.amazon.com/dp/1546435271/ref=cm_sw_em_r_mt_dp_U_EWfMCbKTJPRWS 

Coherence Associates Inc.

Website: https://www.coherenceassociates.com/

Facebook: https://www.facebook.com/SaraGGilmanMFT/

EMDR International Association (EMDRIA): https://www.emdria.org/

National Public Safety Telecommunicator Week: https://www.npstw.org/

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