Revealing secrets of Zoom and their CX Plans
Update: 2024-08-05
Description
https://activateCX.arroyo360.com/ai
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Zoom has the CX Industry Shaking in their boots with their NEW AI Contact Center solutions. Find out more as we chat with special guest Brandon Knight about all things Zoom, AI, and customer experience in contact centers. Don't miss out on this insightful conversation!
Chapters
00:00 Cloud Native
02:27 Does Zoom have the Engineering chops?
04:47 Data is the New Oil
08:21 The Automation Story
11:03 Proof is in the Pudding
13:18 Delivering on the Promise
15:24 Being a Good Partner
17:32 Contact Center Evolution
20:52 In Closing
#podcast #contactcenter #ai #customerservice #salesstrategy
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