Review and Refresh : Your Customer's Journey
Update: 2023-11-07
Description
When was the last time you were a customer in your own business? Not as an expert in what you do but as a true never-before-visited customer? This episode talks it through and highlights the importance of excellent service and how our immersion in the professional sphere can often lead to a disconnect with the consumer's experience. Can you pinpoint areas ready for improvement; and is it maybe something you wouldn't expect? Listen in as we evaluate our own experiences as customers, using those insights to rethink our businesses.
Thank you to Zastro for sponsoring this episode of Lighting with Lisa!
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