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From hourly employee to C-suite executive, Kristen Hoffman's leadership journey at Delta Dental of Kansas defies conventional career paths. As Chief Operating and Experience Officer, she oversees critical business functions while driving innovation that recently earned her "Innovator of the Year" recognition in Wichita.

What makes Kristen's approach to leadership truly remarkable isn't just what she's achieved, but how she's done it. By rejecting hierarchical structures where "we've always done it this way," she's fostered a culture where the best ideas win regardless of who suggests them. Her commitment to building personal connections with team members at every level has yielded engagement scores far exceeding national averages, proving that authentic leadership drives measurable results.

The conversation reveals surprising vulnerabilities beneath her success. Despite her impressive trajectory, Kristen admits she had to be talked into every promotion she received, often questioning whether advancing her career would compromise her ability to be present for her family. Through meticulous planning and strong support systems, she's demonstrated that professional growth and personal priorities can coexist without sacrifice.

Perhaps most valuable for listeners is Kristen's practical approach to building high-performing teams. By defining clear expectations, actively seeking input from all levels, and celebrating achievements meaningfully, she's created an environment where innovation thrives and employees stay for decades. Her insights offer a blueprint for transformational leadership that values people as much as performance.

Whether you're aspiring to leadership or already in a position of influence, this episode offers rare insight into how authentic connection, thoughtful mentorship, and a willingness to challenge convention can transform both careers and organizations. How might embracing vulnerability while pursuing excellence change your approach to leadership?

Connect with Kristen:  https://www.linkedin.com/in/kristenlhoffman/

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Theme music by Emma Jo https://emmajo.rocks/