Rob Godwin: How going the extra inch makes you a category leader
Update: 2021-06-09
Description
In this episode of the Retail Smarts Podcast, we're pleased to sit down with the Australasian Director of Lovehoney, the leading sexual wellness brand.
We talk with Rob about surprising new trends that emerged during the peak of COVID, how to create and foster a psychologically healthy workplace culture, brand values, and how on earth do you market your sex toys when you can't use Facebook?
Lovehoney are leaders in providing tremendous customer service and empowering their staff to make their own decisions about resolving positive and negative experiences. And, of course, we discuss diversity and inclusion and what kind of customers you want for your brand.
This one was a lot of fun to record, and full of great insights for pureplay and omnichannel retailers alike.
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